Terms of Service

Last updated: 4 June 2026

These Terms of Service (“Terms”) are a binding agreement between you and ITB Consulting Inc. (ITBコンサルティング株式会社, the “Company”, “we”, “us”), operator of the Soneam service at soneam.com (“Soneam”, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you have authority to bind it.

1. The Service & eligibility

Soneam lets audio engineers upload audio, share review links, collect timed feedback and approvals, and deliver finished files. You must be at least 16 years old. We may add, change, suspend or discontinue features over time.

2. Accounts

You must provide accurate information, keep your credentials confidential, and you are responsible for activity under your account. Tell us promptly at [email protected] of any unauthorised use.

3. Your content & ownership

You retain all rights, title and interest in the audio and other content you upload (“Your Content”). We claim no ownership. You grant us only a limited, worldwide, non-exclusive, royalty-free licence to host, store, back up, process, transcode (e.g. to generate lossless previews, waveforms and loudness measurements) and transmit Your Content solely to operate and provide the Service to you — for example, to display a review link to the people you invite. This licence exists only while the content is on the Service and ends when you delete it or your account, subject to routine backups.

You represent that you own or have the necessary rights to Your Content and that it does not infringe any third party’s rights or violate any law.

4. We do not use Your Content to train AI

We do not use Your Content to train, fine-tune or develop machine-learning or generative-AI models, and we do not sell or license it to others for that purpose. Any future AI-assisted feature will be opt-in and off by default. See the Privacy Policy for details.

5. Confidentiality of pre-release material

We understand much of Your Content is unreleased and confidential. We store it in a private bucket behind signed, expiring links and do not disclose it except as needed to provide the Service (e.g. to recipients you share with) or as required by law.

6. Acceptable use

You agree not to: (a) upload or share unlawful, infringing, defamatory or malicious content; (b) violate others’ intellectual-property, privacy or other rights; (c) attempt to disrupt, reverse-engineer (except to the extent applicable law permits, e.g. for interoperability), scrape, or gain unauthorised access to the Service; (d) resell or provide the Service to third parties except as intended; or (e) use the Service to send spam. We may remove content or suspend accounts that breach these Terms.

7. Copyright complaints

If you believe content on the Service infringes your copyright, email [email protected] with the work concerned, the material in question, your contact details, and a good-faith statement. We will review and, where appropriate, remove infringing material and may terminate repeat infringers.

8. Plans, billing & taxes

Paid plans are billed in advance on a recurring basis through Stripe until cancelled; cancelling stops future renewals but does not retroactively refund the current period. Fees are shown on our pricing page and may exclude taxes, which are your responsibility where applicable. Except where required by law, payments are non-refundable. We may change pricing with reasonable advance notice. For consumers, statutory cancellation, withdrawal and refund rights are honoured where they apply. Japanese consumers: see our Specified Commercial Transactions Act disclosure for subscription, cancellation and refund details.

9. Client review participants & data processing

If you invite clients to review or receive files, you confirm you have a lawful basis to share their personal data with us. For that participant data you are the controller and we act as your processor (entrusted party). The following terms apply (and constitute our data-processing agreement under GDPR Art. 28(3) / APPI):

We process participant personal data only on your documented instructions and to provide the Service;
Persons authorised to process it are bound by confidentiality;
We apply appropriate technical and organisational security measures (see the Privacy Policy);
You authorise our use of the sub-processors listed in the Privacy Policy; we impose equivalent data-protection obligations on them (flow-down) and remain responsible for their performance; we will give notice of intended sub-processor changes, and you may object to a new sub-processor on reasonable data-protection grounds;
We assist you, taking account of the nature of processing, with data-subject requests and with security, breach-notification and impact-assessment obligations;
On termination we delete or return participant data, except where retention is legally required;
We make available information needed to demonstrate compliance and allow for reasonable audits;
For overseas transfers, the cross-border safeguards in the Privacy Policy (§5) apply.

Requests from participants to access or delete their data should be directed to you as controller; we will support you in responding.

10. Feedback

If you send us suggestions or feedback about the Service, you grant us a perpetual, royalty-free licence to use it without restriction or obligation to you. (This concerns product feedback only — not Your Content.)

11. Third-party services

The Service relies on third parties (e.g. Stripe, Cloudflare, Google sign-in). Your use of those is subject to their terms, and we are not responsible for them.

12. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Keep your own master copies of important files. Loudness and streaming-preview figures are approximate and provided for guidance only. This section does not limit warranties or rights that cannot be excluded under mandatory law applicable to consumers.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our aggregate liability for any claim is limited to the greater of the amounts you paid us in the 12 months before the claim, or USD 100. Nothing in these Terms excludes or limits our liability for willful misconduct or gross negligence, for death or personal injury caused by our negligence, or any liability that cannot be excluded under mandatory law — including Japan’s Consumer Contract Act (消費者契約法), which voids clauses that wholly exempt, or that exempt for intent or gross negligence, an operator’s liability to a consumer. Some jurisdictions do not allow the above limits, so they may not fully apply to you.

14. Indemnification

You agree to indemnify us against third-party claims arising from Your Content or your breach of these Terms or of applicable law.

15. Termination & suspension

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms, risk to the Service or other users, or to comply with law. On termination, your right to use the Service ends and we may delete Your Content as described in the Privacy Policy.

16. Changes to these Terms

We may update these Terms; we will post the revised version with a new “Last updated” date and, for material changes, provide additional notice. Continued use after changes take effect means you accept them.

17. Governing law & disputes

These Terms are governed by the laws of Japan, and disputes are subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance — unless mandatory local consumer law provides otherwise, in which case a consumer may also bring proceedings in the courts of their place of residence.

18. General

If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger or sale; you may not assign them without our consent. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control. These Terms and the Privacy Policy are the entire agreement between us regarding the Service.

19. Business operator & contact

ITB Consulting Inc. (ITBコンサルティング株式会社)
Registered address: MIEUX Shibuya Bldg. 8F, 5-3 Maruyamacho, Shibuya-ku, Tokyo 150-0044, Japan
Representative Director: Takahiro Maeda
General contact: [email protected]
Legal notices: by post to the registered address above, or [email protected]