How Soneam works
Instructions for sharing audio, managing feedback, recording approval and delivering files. Search the articles below or contact support for help.
Sharing and review
- Do my clients need an account? No. Clients can listen, comment and approve through the review link without creating an account.
- How do I share a version for review? Copy the review link under the project title, or use Email link to send it from Soneam.
- How do I password-protect a link? Add a password from the review-link menu. Email links sent by Soneam include access, so recipients do not need to type it.
- How do I revoke a link I already sent? Choose Make a new link from the review-link menu. The new URL replaces the old one immediately.
- What happens to comments when I upload a new version? Open comments carry forward at the same timestamps. Resolved comments stay on the earlier version.
- Can I go back to an earlier version? Yes. Select the older version and make it current. This also changes the download for a released track.
- Can I put my own logo on the pages clients see? Add your logo and accent color; they show on client pages on Pro and above. Custom domains are not supported.
- How do I keep a note private? Choose Private note before posting an internal note. It stays on your project and is not shown to the client.
- What does the Visits panel show? Recorded visits and playback sections for each version, with links to select those sections in the waveform.
- How do I preview the client page? Use Client view to preview the review page with client-visible comments, branding and playback controls.
Approval and delivery
- What does an approval record? Approval records the supplied reviewer details, time, IP address, note and selected version. You can print the record.
- Can I hold a delivery until the invoice is paid? Yes. Set an unpaid balance in Delivery to keep downloads locked until payment is confirmed.
- Can I send a delivery to one person and not the others? A release is available to everyone with the project’s review link. Use separate projects for different access arrangements.
- Which countries and currencies can I charge in? Deliveries support USD, EUR, GBP and JPY. Card payments require a supported Stripe account.
- What if someone approves twice, or two people approve? There is one approval per review link and version. A second approval does not replace the original record.
- Someone approved by mistake. Can it be undone? The reviewer can withdraw their approval from the review link. Engineers cannot withdraw it on their behalf.
- Can I send a DDP or PDF with a delivery? Yes. Add supporting files to Delivery, up to 50 GB each and 50 files at a time, within your storage allowance.
- Approving an album, then sending the DDP Review and approve the audio tracks, then add the zipped DDP to Delivery. Soneam does not validate the DDP itself.
- Can Soneam send approvals to Zapier, Make or n8n? On Studio, a webhook POSTs a signed JSON body when a client approves, comments, sends files or starts downloading a delivery.
- How do I connect Stripe so clients can pay by card? Connect Stripe from Getting paid to offer card payments. Successful payments can unlock delivery downloads automatically.
- How can a client request changes? Clients can use Request changes to indicate that another revision is needed. The request appears on your project.
- How can a client withdraw an approval? The reviewer can use Withdraw to remove their approval. Check any released files separately.
- Which projects need my attention? The dashboard bell lists projects that may need follow-up, with links to the relevant panel.
Files and storage
- Which files can I upload? Track versions accept WAV, FLAC, AIFF, MP3, AAC and M4A up to 600 MB. Supporting and client-uploaded files can be up to 50 GB.
- Where do I keep session files and DDPs? Use the project’s Files area for sessions, DDPs and supporting files, up to 50 GB each.
- Why did my upload join a song already there? A file named like a song already in the project arrives as its next version. You can take it back out from the version menu.
- Can I undo a delete? Anything you delete waits in the Trash for 30 days. Put it back from there, or empty the Trash to free the storage sooner.
- How is storage counted? Uploaded files count toward your plan. Generated playback previews, waveforms and resized images do not.
- Combine singles into an album Select projects and choose Combine into project. A new project includes their versions and comments; originals remain.
What your client hears
- What does Fair Loudness do? Fair Loudness matches playback level when comparing versions. It reduces the louder version without changing the source file.
- What is the streaming loudness preview? Preview a master at selected streaming loudness references. Actual playback depends on the service, settings and device.
- Can my client hear what the codec does? Compare lossless playback with selected Ogg Vorbis, AAC and Opus encodes. Codec preview is off by default.
- Is playback really lossless? The FLAC preview preserves supported 16- and 24-bit sources. A 32-bit float source is converted to 24-bit for preview.
Account and billing
- What happens to my files if I cancel? Your plan changes to Free at the end of the paid period. Existing files remain, with at least 12 months for storage above 5 GB.
- How do I turn on two-factor sign-in? An authenticator app, plus recovery codes for the day the phone is gone and nobody can let you back in.
- Which emails does Soneam send me? Comments, plays, approvals, files, downloads and card payments, each with its own switch in Settings.
- What is in the monthly report? On the first of the month, what your clients did last month next to the month before. Pro and above.
- What do I get for inviting someone? More storage on Free when they share a link with a client, and a month of credit when they pay.
Privacy and security
Not answered here?
Write to support@soneam.com. It reaches the person who wrote the code.